Interactive manual
Venix
Fit the bolt, panels and battery, set the unlocking direction, connect your Venix to 2.4 GHz Wi-Fi in the Tuya Smart app, add faces, palms and passcodes, manage members and fix the most common installation and recognition problems — without opening the PDF.
- Manual version
- V2026.1
- Correct app
- Tuya Smart
- Setup time
- 60–90 minutes
Venix runs on the Tuya platform. We recommend the Tuya Smart app for Android and iPhone — look for this logo in the app store. The Smart Life app also works — it is the same platform. Set the unlocking direction and pair the lock before enrolling faces, palms or passcodes.
Step by step
Set up & use
Work through each task in order — check the parts, prepare the door, fit the bolt and panels, power up, set the direction, then pair the app and add your access methods. Tick the steps as you go; your progress is saved on this device.
Troubleshooting
Fix a problem
Most Venix problems are a 5 GHz network, a face or palm enrolled badly, a direction set after users were added, or a cable pinched during fitting — not a faulty lock. Keep the door open until everything is proven.
Need more help?
Contact us — we'll help
Choose a template below, copy the details, and send your completed request through our Australian contact page.
Still stuck?
Before contacting support, please collect:
- Order number and which app you used (Tuya Smart / Smart Life)
- Door thickness and whether the door was pre-drilled
- Your router's Wi-Fi band (2.4 GHz or 5 GHz)
- A short video of the lock's lights and any voice prompts
- A screenshot of the lock page in the app