Warranty

BLUSAFE SOLUTIONS WARRANTY POLICY

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
BLUSAFE SOLUTIONS Aus. Pty Ltd (ABN 41639367445) trading as Blusafe Solutions Aus. of 34 Buchanan Road Banyo Qld 4014. Blusafe Solutions provides the following warranty in relation to its BLUSAFE SOLUTIONS branded products
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

WARRANTY

1. Blusafe Solutions warrants that, subject to the exclusions and limitations below, that all Products will be free from defects in:
a. the materials and workmanship of the Product – 2 years from the date of delivery; and
b. labour and workmanship – 1 year from the date of supply.
c. BLUSAFE SOLUTIONS Electronic Hardware will, upon delivery or installation and commissioning by the Company, as the case may be, be free from defects in material or workmanship for a period of twelve (12) months labour and two (2) years parts, from the date of invoice (original invoice if more than one issued).

2. If a defect covered by warranty appears before the end of the warranty period, then Blusafe Solutions will, in its sole discretion, either:
a. replace or repair the Product or the defective part of the Product free of charge; or
b. refund the price of the Product; or
c. re-supply the defective labour and workmanship; or
d. refund the price of the labour and workmanship.

3. Blusafe Solutions reserves the right to replace defective parts of the Product with parts and components of similar quality, grade and composition where an identical part or component is not available.

4. All Products replaced under this warranty become the property of Blusafe Solutions.

5. Products presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the Products.

WARRANTY CLAIMS

6. If a defect covered by the warranty occurs, the purchaser must first contact their point of sale or Blusafe Solutions at the address listed above, at the earliest stage that the defect becomes obvious to enable prompt action and to avoid further damage, and must be made no later than 1 month from the defect becoming obvious.

7. Any warranty claim must be accompanied by proof of purchase and full details of the alleged defect and appropriate documentation which stipulates the date of delivery/installation, invoice number, the purchaser’s name and address and any maintenance records.

8. The purchaser must make the Product or workmanship available to Blusafe Solutions for inspection and testing. If Blusafe Solutions finds no fault, then the purchaser must pay Blusafe Solutions usual costs of service work, inspection and testing. Warranty work will be conducted by Blusafe Solutions during normal working hours (8.00am to 5.00pm Monday to Friday).

EXCLUSIONS

9. The purchaser acknowledges that the Products are not indestructible, and that some care in installation and maintenance is necessary. This warranty will not apply to:
a. any damage or defects caused by misuse or failure to adhere to the manufacturer’s selection and installation specifications, instructions or recommendations;
b. any damage or defects caused by fair wear and tear;
c. any damage or defects arising due to the installation of the Products where the Products were not installed by Blusafe Solutions or its agents;
d. any damage or defects caused to the structures the Products are installed in, where the Products were not installed by Blusafe Solutions or its agents;
e. damage caused by circumstances beyond Blusafe Solutions’ control;
f. any damage or defects within acceptable industry variances;
g. Products that have been used other than for the purpose for which they were designed;
h. damage caused by exposure to abnormal conditions, including but not limited to environment;
i. temperature, water, fire, humidity, pressure, stress or similar;
j. defects that arise due to abuse, misuse or neglect;
k. Products that have been modified, built on or repaired;
l. Products that have not been maintained as recommended by Blusafe Solutions;
m. maintenance items (which are the responsibility of the purchaser);
n. Products installed, maintained or operated other than in accordance with Blusafe Solutions instructions; and
o. overhaul, replacement or repair works undertaken prior to approval from Blusafe Solutions of any warranty claim.

10. Some of the materials and components used in the manufacture of the Product are not manufactured by Blusafe Solutions and are not covered by this warranty (“supplied components”). Instead, they are separately warranted by their individual manufacturer’s warranty. Blusafe Solutions will use its best reasonable endeavours to pass on to the purchaser the benefit of any third-party manufacturers’ warranties. The length of warranty periods provided for the supplied components and their terms may vary depending on the item.

LIMITATIONS

11. Blusafe Solutions makes no express warranties or representations other than set out in this warranty.

12. Blusafe Solutions reserves the right to alter product specifications and introduce improvements at any time.

13. Warranty must be activated, and products Registered as soon as the product has been purchased, customers must do so by completing the Warranty Document found on the Blusafe Website under the Warranty Activation and Registration Form. https://www.blusafesolutions.com.au found on the top of the front page of the website.