Apollo support

Interactive manual

Apollo

Install your Apollo smart door handle, set up the TTLock app, add fingerprints, passcodes and key cards, then fix the most common spindle, arrow-direction and app issues — without opening the PDF.

Manual version
V2026.1
Correct app
TTLock
Install time
60–90 minutes
  • Fingerprint
  • PIN keypad
  • Key card
  • App unlock
  • Remote unlock*
  • Mechanical key

*Remote unlock needs the Wi-Fi Bridge Gateway.

Use the TTLock app

Apollo uses the TTLock app only — look for this logo in the app store. Do not use Tuya, Smart Life or TDLock for this product.

TTLock for Android TTLock for iPhone
Step-by-step instructions Fix a problem View product page

Start here

Watch the video first

The video is the easiest way to install your Apollo. Watch it through first — then use the step-by-step instructions below if you get stuck on anything.

Step by step

Install & set up

Open each task in order and tick the steps as you go — your progress is saved on this device.

Troubleshooting

Fix a problem

Most Apollo faults are the arrow direction, the spindle size or the wrong app — not a faulty handle. Keep the door open while you diagnose.

Need more help?

Contact us — we'll help

Choose a template below, copy the details, and send your completed request through our Australian contact page.

Still stuck?

Before contacting support, please collect:

  • Order number, door thickness measurement and the spindle size fitted
  • Confirmation you are using the TTLock app, plus an app screenshot
  • Battery brand, type and age (4 × AA), and a photo of the inside & outside handles
  • A short video of the issue with the door open
Contact Blusafe AustraliaPrepare your support request